Our general sales conditions

Preamble

World Grands Crus operates this site. Any order taken under a product appearing in the online store of this website assumes the consultation and prior acceptance of these general conditions of sale. Consequently, the consumer recognizes to be perfectly informed of the fact that his agreement concerning the contents of the present general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order on line the products presented within the framework of the store of the Web site.

The consumer has the option to save or edit these terms and conditions; being specified that both the saving and editing of this document be of his sole responsibility. The consumer declares to have the full legal capacity allowing him to engage under these general conditions.

The products, services and information offered on this site do not in any way replace the constant vigilance of adults.

Article 1 : Entirety

The present general conditions express the entirety of the obligations of the parts. In this sense, the consumer is considered to accept without reserve the entirety of the provisions envisaged in these general conditions. No general or specific condition appearing in the documents sent or given by the consumer will be able to be integrated into the present, since these documents would be incompatible with these general conditions.

Article 2 : Object

The present general conditions have for object to define the rights and obligations of the parties within the framework of the on-line sale of goods and services proposed by World Grands Crus to the consumer.

Article 3 : Contractual documents

The present contract is formed by the following contractual documents, presented in decreasing hierarchical order: the present general conditions; the order form. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force - duration

The present general conditions come into force on the date of signature of the order form. The present general conditions are concluded for the duration necessary to the supply of the goods and services subscribed, until the extinction of the guarantees due by World Grands Crus.

Article 5 : Electronic signature

The consumer declares to accept the order as well as the entirety of these General Conditions of Sale fully and without reserve when he clicks on the button "validate" after the ordering process. This constitutes an electronic signature, which has, between the parties, the same value as a handwritten signature.

Article 6: Confirmation of order

The contractual information will be the subject of a confirmation by e-mail at the latest at the time of delivery or, failing that, by post to the address indicated by the consumer on the order form.

Article 7 : Proof of the transaction

The computerized registers, kept in the World Grands Crus computer systems in reasonable conditions of safety, will be regarded as the proof of the communications, the orders and the payments occurred between the parts. The archiving of purchase orders and invoices is made on a reliable and durable support that can be produced as evidence.

Article 8 : Processing of the order

8.a. Information to be provided at the time of the order

The consumer checks the completeness and the conformity of the information provided at the time of the order, in particular the delivery address. World Grands Crus cannot be held responsible for data entry errors and the consequences thereof (delays or delivery errors, for example). The expenses engaged for the forwarding of the order would be the responsibility of the consumer.

8.b. Anti-fraud controls

In order to ensure the security of transactions and to respond to the concern of the greatest number of people to prevent fraud in distance selling, we carry out random checks on the placing of orders. As part of a random control, we invite you by e-mail to transmit proof of address and/or identity (the aim being to ensure the reality of the identity and the address [for example an electrical supply receipt, a telephone bill, and an identity document]) for the perfection of the order. In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the domiciliation, we would be in the obligation to cancel the order to guarantee the safety of the on-line transactions.

Article 9 : Information on the products

The company World Grands Crus presents on its website the products to be sold with the necessary characteristics to comply with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wants to buy. The offers presented by World Grands Crus are valid only within the limits of available stocks.

Article 10 : Prices

  • The prices are indicated in Euros and are valid only at the date of the sending of the order form by the consumer. They do not take into account the preparation and delivery costs, invoiced in supplement, and indicated before the validation of the order.
  • The prices take into account the V.A.T. applicable on the day of the order and any change in the applicable V.A.T. rate will automatically be reflected in the price of the products in the online store.
  • The validity period of our offers and prices is 5 working days.
  • The payment of the totality of the price must be realized at the time of the order. At no time, the paid sums could be regarded as deposits or installments.

Article 11 : Mode of payment

  • To pay his order, the consumer has, at his choice, the methods of payment proposed on the site at the time of the order, namely: Credit card and bank transfer.
  • The consumer guarantees World Grands Crus that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form.
  • World Grands Crus reserves the right to suspend any order management and any delivery in case of refusal of authorisation of payment by credit card from the officially accredited organisations or in case of non-payment.
  • World Grands Crus reserves the right to refuse to make a delivery or to honor an order from a consumer who would not have settled totally or partially a previous order or with whom a payment dispute would be in progress.

Article 12 : Availability of products

The order will be carried out at the latest within 30 days as from the day following that where the consumer placed his order.

In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of cancelling his order.

The consumer will then have the choice to ask either for the refund of the sums paid in the 30 days at the latest of their payment, or the exchange of the product.

Article 13 : Delivery terms

The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery slip, as well as to World Grands Crus within one week.

World Grands Crus works essentially with LA POSTE, to minimise transport costs. All the products of small or average size are in general dispatched by a service of the post office called Colissimo Suivi. This service offers you the possibility of recovering the ordered products to your post office close to the address of delivery in case of absence at the place of initial delivery during the postal delivery service passage.

If you are absent the day of the delivery, your postal delivery service will leave you a notice of passage in your mailbox, which will allow you to withdraw your parcel at your post office during the opening hours, within 15 days.

Colissimo Suivi is a very reliable service. However, it is possible, as in any expedition, that there may be a delay in delivery or that the product gets lost. In case of delay in delivery compared to the date that we have indicated in the mail shipment, we ask you to report this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately redirected to your home (the majority of cases). If on the other hand the product is not found at the end of the 21 days investigation period, the Post Office considers the parcel as lost. It is only at this moment that we can send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse you the amount of the products concerned by the loss of the carrier. If the products were still available, but had changed selling price on the site, we would apply the new selling prices, either by refunding you by check of the difference, or by asking for a complementary check concerning this price difference.

World Grands Crus, declines any responsibility as for the lengthening of the delivery periods because of the conveyor, in particular in the event of loss of the products or strikes.

In case of articles deliverable at different dates taking into account their availability, the delivery period is based on the longest period, World Grands Crus reserves however the possibility of splitting the deliveries. The participation to the processing and shipping costs will be invoiced only for one shipment.

World Grands Crus, can not be held responsible for the consequences due to a delay in delivery.

Article 14 : Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products...) must be indicated on the delivery order in the form of "handwritten reserves", accompanied by the customer's signature. The consumer will at the same time confirm this anomaly by addressing to the conveyor in the three (3) following working days the delivery date a mail exposing the aforementioned complaints.

ATTENTION : The returns must be sent according to the procedure and to the address indicated in article 15 or 17.

Article 15 : Delivery errors

15.a.

The consumer will have to formulate with World Grands Crus the very same day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order. Any claim made after this deadline will be rejected.

15.b.

The formulation of this complaint with World Grands Crus could be made :

15.c.

Any complaint not carried out by the rules defined above and within the time limits, cannot be taken into account and will release World Grands Crus of any responsibility with respect to the consumer.

15.d.

Upon reception of the complaint, World Grands Crus will allot an exchange number of the product (s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can take place only after the attribution to the consumer of an exchange number according to the step presented above.

15.e.

In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to World Grands Crus, intact, as a whole and in its original packaging, by Colissimo, to the following address :

World Grands Crus, 67 Cours Mirabeau, 13100 Aix-en-Provence

Or, in specific cases, in the store closest to your home (see list on website)

  • To be accepted, any return will have to be announced beforehand to the World Grands Crus Customer service.
  • The expenses of sending are chargeable to World Grands Crus, except in the case where it would prove that the taken back product does not correspond to the declaration of origin made by the consumer in the good of return.

Article 16: Product Warranty, Liability

16.a.

In accordance with article 4 of the decree n°78-464 of March 24, 1978, the provisions of the present cannot deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the hidden defects of the sold thing.

16.b.

The consumer is expressly informed that World Grands Crus is not the producer of the products presented within the framework of the Web site, within the meaning of the law n°98-389 of May 19, 1998 and relating to the responsibility because of the defective products. Consequently, in the event of damage caused with a person or a good by a defect of the product, only the responsibility for this one could be sought by the consumer, on the basis of information appearing on the packing of the aforementioned product.

IN ADDITION, WE REMIND YOU THAT THE PRODUCTS, SERVICES AND INFORMATION PROPOSED BY THE WORLD GRAND CRUS COMPANY DO NOT IN ANY MANNER SUBSTITUTE TO THE VIGILANCE DUE BY ALL RESPONSIBLE ADULTS.

16.c.

The responsibility of World Grands Crus cannot be committed in the event of non-compliance of the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities of importation or use of the products or services that you plan to order.

16.d.

The photographs and the texts reproduced and illustrating the products presented are not contractual. Consequently, the responsibility of World Grands Crus could not be committed in the event of error in one of these photographs or one of these texts.

16.e.

Hypertext links may lead to sites other than the present site. World Grands Crus disclaims all responsibility in the event that the content of these sites contravenes the legal and regulatory provisions in force.

Article 17 : Right of withdrawal

The consumer has a period of 7 calendar days to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the order of the consumer. Any return will have to be announced beforehand to WORLD GRANDS CRUS' Customer service:

A return number will be assigned to the product. The product will have to be returned to World Grands Crus, intact, in its ENTIRETY and in its original packing, by Colissimo followed to the following address :

World Grands Crus, 67 Cours Mirabeau, 13100 Aix-en-Provence

Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, except for the cost of return. In the hypothesis of the exercise of the right of retractation, the consumer has the choice to ask either for the refunding of the paid sums, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.

In case of exercise of the right of withdrawal, the company World Grands Crus will make all the efforts to refund the consumer within 20 days. The consumer will then be refunded by check.

Article 18 : Force majeure

Neither of the two parties will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or a force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by these last ones, in spite of all the efforts reasonably possible.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of such circumstances. The two parties will then meet, within one month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts for more than three months, the injured party may terminate the present general conditions.

Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.

Article 19 : Partial non-validation

If one or several stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.

Article 20 : Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

Article 21 : Title

In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared as being non-existent.

Article 22 : Applicable law

The present general conditions are subject to French law. Both in terms of basic rules and for the rules governing their form. In case of dispute, the French courts will have exclusive jurisdiction. In case of dispute or claim, the consumer will contact the company World Grands Crus in order to obtain an amicable solution.

Article 23 : Data processing and freedoms

The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the World Grands Crus Company involved in the execution of this order. The consumer can write to the World Grands Crus Company whose coordinates are specified at the bottom of all the pages of the site, to oppose such a communication, or to exercise his rights of access, of correction with regard to the information concerning him and appearing in the files of the company World Grands Crus, under the conditions envisaged by the law of January 6, 1978.

Article 24 : Intellectual property

The entire content (texts, comments, works, illustrations, images, ...) displayed on this site is reserved under copyright law as well as under intellectual property law and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, only the use for private use is authorized, subject to different provisions even more restrictive of the code of intellectual property. Any other use constitutes an infringement and is punishable under the Intellectual Property Code unless prior authorization is obtained from World Grands Crus.

Article 25 : Comment, criticism, communication

Opinions, comments and more generally all content of any format written or submitted by consumers on this site are regularly reviewed by our teams. If a content violates the law and/or ethics (examples: abusive advertising, defamatory remarks, insults, comments out of context...), the company World Grands Crus, reserves the right to refuse or to modify the concerned content.

Article 26 : Property reserve

The company World Grands Crus retains ownership of the Products sold by the company World Grands Crus until the payment of all or part of the price and/or any accessories. Failure to pay any amount due may result in the claim of the Products by World Grands Crus. The World Grands Crus company will keep as damages all the sums paid by the customer. If the Product underwent deteriorations or was destroyed during its custody by the customer, the latter will undergo all the consequences, the transfer of the risks to the customer intervening as of the delivery of the Product.

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